Ordering From Schermobeads.com
 Contact Info for
Schermo Beads
  Ann Scherm Baldwin
901 Fairmeade Drive
Virginia Beach, VA 23464

Frequently Asked Questions:
 How do I order Beads from Schermo Beads ?
 What payment methods do you accept ?
 What about Shipping and Insurance ?
 How quickly can I expect my beads ?
 Will you do Custom Orders ?
 What if I want to return a bead ?
 What's the quickest way to get ahold of you ?
Payment Methods
I am happy to accept payment by :  
  • Credit Card (for orders over $50)
  • Money order
  • Personal check
  • PAYPAL secure online payment services
Regardless of your method of payment, please email me first with your order, to check on availability.
If you wish to pay by credit card, we can do it over the phone, so your personal information remains secure. Email me, and I'll either give you my phone number, or you can give me yours, and I'll call you.
How do I order something ?

I'm just a simple beadmaker, and there's no web-based shopping cart here, I'm afraid. I bought a torch instead of leasing a warehouse, darn it. But don't worry...... my personal service beats hassling with big companies any day of the week !

Please Email me with your order including your preferred method of payment ( be sure to read below ! ) and your shipping address. I will email you back - usually within 24 hours - with a total including shipping and insurance.

If you are buying a "One of a Kind" bead or piece of jewelry, I will put a hold on it for ten days, while I'm waiting for your payment. If you pay by Paypal or credit card, I will mail it out as soon as I am able. (Usually within 48 hours.) If I have not received payment or heard from you again within ten days, it will be put back up on the website for sale.

Shipping and Insurance

I ship my beads by United States Postal Service first class mail with insurance in a sturdy cardboard box, unless you request otherwise. I must always insure packages, so we don't have to argue about who's responsible if an item gets lost in the mail. ( But to give credit to the Post Office - They haven't lost any of my packages yet ! )

I try to ship by the most economical means, and base my prices on my best estimate of my actual cost of shipping something to you. You can pay me for my beadmaking skills - but you won't be asked to pay me for my wrapping abilities !

My shipping rates are based on first class postage with insurance for the first $50 of value. If your package is valued over $50, the additional insurance will be added accordingly to your total cost. If you prefer that I mail a package priority, the cost will be based on the current postal rate for Priority mail.

 Most bead and jewelry packages with 1 - 3 items
can be shipped for $4.00. I like to keep shipping costs down for my customers, and when I can, I will figure out exact shipping costs before you pay. Please email me when you are ready to place an order. Thanks!

 Additional items will usually mean additional cost, and I will let you know what that is, including insurance, at the time you place your order.

Shipping Timetable

For items I have in stock, I can usually get them on their way to you within two days if you have paid with a money order or Paypal. If there will be a delay getting your order out for any reason, I will let you know by email, with an approx. ship date.

Custom order beads & jewelry as well as "made to order" beads usually take about a week to make, but I will give you a more accurate prediction when you place your order.

If you pay by personal check, I will send your items as soon as your check clears, unless we have done business before. Once we've established a business relationship, I will mail your order as soon as your payment has been received.

Custom Orders:

I enjoy taking custom orders to make something special just for you ! You may have had an idea while looking at my beads and jewelry, wanting something in a different color, size or shape. Often, I am stretched creatively when working on a piece for someone else. I love the interplay of ideas and what happens when creative minds work together.

If you have something you'd like made for you, either in a one-of-a-kind bead, or a unique piece of jewelry, please Email me and ask. I will let you know if I can do it, and give you a price and timetable.

Just one thing more: please don't ask me to make a "copy" or something based on the creativity of another bead or jewelry maker. We have all been given unique gifts to share; - Let's respect that. - Ann

My Guarantee:

Life is too short not to love your beads. I want you to be happy with whatever you buy from me. If there is a problem, I will do my best to resolve the problem to your satisfaction.
Whatever it takes.... (within reason!)

All my beads have been carefully annealed for durability. If a bead you have bought from me ever develops a stress crack (not after you drop it on the cement floor ... you're on your own with that!) or other problem related to workmanship, I will replace it, or refund your money.

All you have to do is let me know.
It's that simple.